Privacy Policy

Transport Logistics Ltd ("we", "us", "our") is a New Zealand freight brokerage based in Christchurch. We are committed to protecting your personal information in accordance with the Privacy Act 2020 and the thirteen Information Privacy Principles (IPPs).

We collect personal and business information that is reasonably necessary to provide our services, including:

• Contact details — name, company, email, phone, postal and physical address.
• Cargo and consignment details — pickup/delivery addresses, contact people at each end, cargo description, value and weight.
• Billing details — billing address, GST number, account details and payment history.
• Identification — where required for customs, port security or carrier compliance.
• Website data — IP address, device, browser type and pages visited (via cookies and analytics).
• Correspondence — emails, quote requests, support enquiries and call notes.

We collect information directly from you when you request a quote, make a booking, contact us, or use our website. We may also receive information from carriers, customs brokers, port operators and credit reference agencies in the course of arranging your freight.

• To prepare quotations and arrange the carriage of your goods.
• To communicate with carriers, ports, customs and other parties involved in your shipment.
• To invoice you and manage your account.
• To meet our legal, regulatory and security obligations.
• To improve our website, services and customer experience.
• To send you service updates and (with your consent) marketing communications.

We share information only as needed to deliver our services, including with:

• Shipping lines, road carriers, rail operators and warehousing providers.
• Customs brokers, port and border agencies (e.g. NZ Customs, MPI).
• Insurance providers where you have requested cover.
• Professional advisors, IT service providers and payment processors.
• Government or law enforcement agencies where required by law.

Some recipients may be located outside New Zealand. Where this occurs we take reasonable steps to ensure the recipient protects your information to a standard comparable to the New Zealand Privacy Act.

Our website uses cookies and similar technologies to remember preferences, measure traffic and improve performance. You can disable cookies in your browser, though some site features may not work properly.

Your information is stored on secure systems and is accessible only to authorised staff and service providers. We take reasonable technical and organisational measures to protect against loss, misuse and unauthorised access. We retain information only for as long as necessary to fulfil the purposes set out in this policy or as required by law.

Under the Privacy Act 2020 you have the right to:

• Request access to the personal information we hold about you.
• Request correction of any inaccurate information.
• Withdraw consent for marketing communications at any time.
• Make a complaint about how we have handled your information.

To exercise any of these rights, contact us using the details below. If you are not satisfied with our response, you can complain to the Office of the Privacy Commissioner at www.privacy.org.nz.

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.

For privacy enquiries please contact our Privacy Officer at sales@transportlogistics.co.nz or by post to PO Box 9386, Tower Junction, Christchurch 8149, New Zealand.